Market Competition, Balanced Scorecard, and Their Effects on Hotel Organizational Performance and Manager's Satisfaction
Küçük Resim Yok
Tarih
2024
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Routledge Journals, Taylor & Francis Ltd
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
This study examines the effect of market competition as a determinant of the balanced scorecard (BSC) system and the two consequences of organizational performance and managers' satisfaction. Four hypotheses are tested using partial least squares structural equation modeling. The data were collected from 145 valid responses from four- and five-star hotels in Turkey and focused on the pandemic period. The results revealed that market competition does not affect the use of BSC. Nevertheless, the BSC leads to better organizational performance and system satisfaction for managers. Managers' satisfaction with the BSC was also positively related to the performance of hotel organizations.
Açıklama
Anahtar Kelimeler
Balanced scorecard, COVID-19, performance measurement, market competition, manager satisfaction, organizational performance
Kaynak
International Journal of Hospitality & Tourism Administration
WoS Q Değeri
Q2
Scopus Q Değeri
Q2
Cilt
25
Sayı
4
