Application of a Seat-based Booking Control Mechanism in Rail Transport with Customer Diversion
Küçük Resim Yok
Tarih
2022
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Dr D. Pylarinos
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
The ticket booking control mechanism is a part of the Revenue Management (RM), commonly used in the airline industry. This study aims to optimize seat allocation in the railway industry and compare the performance of three booking control techniques by considering customer behavior. The preferences of customers who cannot find their desired ticket are considered as a customer diversion matrix, which also includes waiting and no-purchase probability. ? Ticket Booking System (TBS) with buckets, which assigns seats to buckets, was adapted and implemented on the Turkish railway for the first time. A genetic algorithm that is specifically written to apply the TBS, including customer diversion, is used in simulations to obtain approximate solutions. It is seen that TBS gave successful results with a revenue increase of around 5.8%. We can also suggest, considering customer behavior, that the revenue can be raised by sales in periods. © 2022, Dr D. Pylarinos. All rights reserved.
Açıklama
Anahtar Kelimeler
customer behavior, genetic algorithm, railway transportation, revenue management, seat inventory control
Kaynak
Engineering, Technology and Applied Science Research
WoS Q Değeri
Scopus Q Değeri
N/A
Cilt
12
Sayı
5